Terms and Conditions

Introduction

Welcome to Nexus Lounge by GS. These Terms and Conditions (“Terms”) govern your use of our website, located at https://nexuslounge.gsfbl.com, and any purchases or services provided through both our online platform and physical store. By using our website or services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. General Information

Nexus Lounge by GS
Address: Block-K, Road-12, House-43, Baridhara Diplomatic Zone, Dhaka, Bangladesh.
For inquiries or customer support, you can contact us via email at info@nexuslounge.gsfbl.com.

2. Eligibility

To place an order or use our services, you must be at least 18 years old or have parental consent. By placing an order, you represent that you meet this age requirement.

3. Products and Services

  • Food Products: We offer a variety of food and beverages for both online and in-store purchases. Product availability may vary, and we reserve the right to update or change the menu without prior notice.
  • Allergen Information: Customers are responsible for reviewing product descriptions for any allergen information. We are not liable for allergic reactions.
  • Pricing: All prices listed on the website are in Bangladeshi Taka (BDT) and are subject to change without notice. Prices include applicable VAT but exclude delivery charges, which will be added during checkout.

4. Ordering and Payment

  • Online Orders: Customers can place orders online through our website. You are responsible for ensuring that all details provided are accurate and complete. We reserve the right to refuse any order for any reason.
  • Payment Methods: We accept a variety of payment methods, including online payment gateways and cash on delivery. By providing payment information, you confirm that you are authorized to use the selected payment method.
  • Order Confirmation: Once an order is placed, you will receive an email or SMS confirmation. Please review the confirmation and notify us immediately of any errors.

5. Delivery and Pickup

  • Delivery Areas: We deliver within specific areas in Dhaka. Delivery outside these areas is not available unless otherwise arranged.
  • Delivery Times: While we strive to deliver within the estimated time frame, delays may occur due to traffic, weather, or other unforeseen circumstances. Nexus Lounge by GS is not liable for any delivery delays.
  • Pickup Orders: If you choose to pick up your order from our restaurant, you are responsible for arriving on time to collect your order. Orders not collected within a reasonable time may be canceled.

6. Cancellation and Refunds

  • Order Cancellations: Orders can be canceled within 10 minutes of placement. After this time, cancellations may not be accepted.
  • Refund Policy: Refunds are only available in the case of incorrect orders or quality issues. If you have any issues with your order, please contact us within 24 hours of receipt. Refunds will be processed in the original payment method.
  • Returns: Due to the nature of our products, we do not accept returns of any food or beverage items.

7. User Conduct

By using our website, you agree to the following:

  • Not to engage in any fraudulent activities.
  • Not to misuse the website or its services, including attempting to gain unauthorized access to other accounts.
  • Not to violate any local, national, or international laws.

8. Intellectual Property

All content on the website, including text, images, logos, and menus, is the property of Nexus Lounge by GS and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without express permission.

9. Limitation of Liability

Nexus Lounge by GS will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim arising out of these Terms is limited to the amount paid by you for the services or products in question.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our services after any changes signifies your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from or related to the Terms will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us:

Email: info@nexuslounge.gsfbl.com
Address: Block-K, Road-12, House-43, Baridhara Diplomatic Zone, Dhaka, Bangladesh.