Privacy Policy

Effective Date: 05/02/2025

At Nexus Lounge by GS, accessible from https://nexuslounge.gsfbl.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make use of our services, including online food orders, reservations, and other interactions with our business.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information when you interact with us through our website, email, phone, or in person. The types of information we may collect include:

1.1 Personal Information

  • Name
  • Contact information: email address, phone number, postal address
  • Payment information: credit/debit card details and billing address
  • Order information: details of the products or services you purchase or inquire about
  • Location data: IP address or location details if you enable location tracking on your device
  • Account information: if you create an account with us, we collect login details and account preferences

1.2 Non-Personal Information

  • Browser and device data: including browser type, device type, operating system, IP address, and other technical details
  • Cookies and usage data: we use cookies to track how you interact with our website, analyze performance, and enhance your user experience

2. How We Use Your Information

Nexus Lounge by GS may use your information for the following purposes:

  • To process your orders: including order confirmations, processing payments, and fulfilling deliveries or pickups
  • To communicate with you: via email, phone, or SMS about your orders, inquiries, promotions, or customer service requests
  • To improve our services: analyzing data to improve our website functionality, product offerings, and customer experience
  • For marketing purposes: with your consent, we may send you promotional offers, newsletters, and special deals
  • To comply with legal obligations: ensuring compliance with applicable laws and regulations

3. How We Protect Your Information

We take the protection of your personal information seriously and have implemented appropriate technical and organizational security measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and encryption
  • Access controls to sensitive data
  • Regular security audits

4. Sharing Your Information

Nexus Lounge by GS does not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers: third-party companies that assist us with payment processing, website hosting, delivery services, and marketing activities
  • Legal authorities: when required by law or to protect the rights, property, or safety of our business, customers, or others
  • Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect data about how you interact with our site, which helps us to improve your experience. Cookies are small files placed on your browser or device that allow us to track website usage, remember your preferences, and personalize content.

You can adjust your browser settings to refuse cookies, but doing so may limit your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, payment processors, or delivery services. These third-party sites are governed by their own privacy policies, and we are not responsible for the content or privacy practices of those websites.

8. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant updates by posting the new policy on our website, and the updated version will include the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@nexuslounge.gsfbl.com
Address: Block-K, Road-12, House-43, Baridhara Diplomatic Zone, Dhaka, Bangladesh.